Privacy Policy

We value your privacy and are dedicated to maintaining the confidentiality, integrity, and security of the personal data you entrust to us.

We understand that building and maintaining trusting relationships with all of our stakeholders, existing and potential customers, employees, and other business partners is essential to the success of our business. As a result, we will continue to handle the collection and management of your personal information with great care and diligence.

Collection of Information

You are not required to provide personal information to us in order to access our website (“Website”), although in some cases if you choose not to do so then we will be unable to make certain sections of the Website available to you. For example, we may need to have your contact information in order to provide you with updates from our Website. When you do to provide personal information to us, we will comply with applicable privacy and data protection laws.

The personal information you provide to us (including any information provided if you register for onboarding as a client) is collected and may be used for communicating with you, statistical analysis, the marketing by us of products and services to you, credit and background checks (if necessary), and research and development. In such instances, you may be required to give us a variety of personal information, including your name, ID card number, residence, age, gender, email address, and mobile or phone number. Other financial information, such as your income, assets, and obligations, as well as other information, may be requested when applying for our products and services. 

We will first obtain your permission to gather such information if we are obligated to do so. We may also acquire personal information from you because we are obliged or authorised to do so by Malaysian law or a court/tribunal order.

We may also collect technical information whenever you log on to, or visit the public version of, our Website. This may include information about the way users arrive at, browse through and interact with our Website. We may collect this type of technical information through the use of cookies and other means. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive to enable our systems to recognise your browser. If you want to disable cookies, you may do so by changing the settings on your browser. However, if you do so, you may not be able to use all of the functions on the Website. We use the technical information we collect to have a better understanding of the way people use our Website, to improve the way it works and to personalise it to be more relevant and useful to your particular needs. We may also use this information to assist in making any advertising we display on the Website more personalised and applicable to your interests.

Use and Sharing of Information

We will only collect the information necessary to provide you with our services and any additional products or supplementary services that may be beneficial to you. 

Accordingly, we may accept partnerships from reputable organisations from time to time in order to provide you with more options and benefits. We will, however, ensure that these organisations adhere to the same customer privacy requirements. 

Generally, we do not disclose personal information to third parties for them to use for their own purposes. However, some of the circumstances in which we may do this are:

  1. to service providers and other persons working with us to make the Website available or improve or develop its functionality (e.g. we may use a third party supplier to host the Website);
  2. in relation to the proposed purchase or acquisition of our business or assets; or
  3. where required by applicable law or any court, or in response to a legitimate request by a law enforcement agency.

Any personal information you provide to us may be stored on the secure servers of our trusted service providers, which may be located outside Malaysia. This may involve the transfer of your personal information to countries which have less legal protection for personal information than Malaysia. You have the right to request access to and correction of any of the personal information we hold about you. If you would like to exercise these rights, please email us at: admin@nwtrustbank.com

If you wish to have your name removed from our distribution of information list, simply email or send your request to: admin@nwtrustbank.com at any time.

Employee Access

Only authorised employees who have received thorough training in how to handle customer information and who are under constant obligation to protect that information’s confidentiality are allowed access to company resources. Should an employee who has access to client information violate this privacy policy, they will be disciplined in accordance with the Labuan Financial Services and Securities Act 2010 and other applicable laws.

Security Measures Used to Protect Customers Information

To guarantee that all client transactions and information are always secure and confidential, we will work to uphold strict computer security standards and protocols. In order to prevent unauthorized access, misuse, loss, interception, alteration, or disclosure of the personal information we have about you, we will take reasonable precautions to keep it protected.

Your personal data is safeguarded in secure systems that are housed in secure premises. All of our staff members and authorised representatives are obligated to protect the privacy of any personal information we may have on file.

Accuracy of Information

We strive to ensure the data and information belonging to our clients is correct, current, and comprehensive. However, you are urged to write to us and notify us of any changes as soon as possible. Upon obtaining this information from you, your records will be swiftly updated. 

Please get in touch with our Administrator if you have any questions or would like to voice a concern about how your personal information has been handled. We will swiftly look into your complaint and let you know the findings. You can reach us by mail or e-mail with any questions or grievances pertaining to your information at:

Newman Trust Investment Bank (Ltd)

Admin Newman
Unit B4, AMS Properties Limited, Level 11 (C), Block 4,
Labuan Financial Park
Jalan Merdeka
87000 F.T. Labuan of Malaysia.

Email: admin@nwtrustbank.com